Clear Moves, Clear Terms: Our Moving Policy and Terms
At Boss Movers TX, clarity and respect guide every step of your move. This customer‑friendly overview explains how we plan, protect, and deliver your relocation, so you know what to expect from booking to final walkthrough.
Service scope and scheduling
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Our services typically include professional crews, trucks, standard equipment, furniture protection, and basic assembly/disassembly as agreed at booking.
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Dates and time windows are confirmed in advance; actual arrival and delivery may vary due to traffic, weather, access, or safety conditions.
Estimates and pricing
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Quotes outline anticipated labor, transportation, materials, and applicable fees based on details provided at the time of estimate.
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Final charges reflect actual services performed, access conditions, and confirmed materials; changes to inventory, access, or scope may affect pricing.
Deposits and payments
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A deposit may be required to reserve your date; payment terms are shared at booking.
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Accepted payment methods and any processing fees are disclosed in advance; payment is typically due prior to or upon delivery/unloading.
Access and preparation
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Please arrange parking, elevator reservations, certificates of insurance (if needed), and accurate entry instructions for efficient service.
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Pack safely and set aside items that will travel with you (documents, medication, cash, jewelry); maintain clear pathways for crew safety.
Packing and protection
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Standard protection includes pad wrapping and careful handling; specialty items may require custom packing or crating.
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Items of extraordinary value or delicate construction should be disclosed in advance for proper materials, time, and care planning.
Non-transportable items
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For safety and legal reasons, hazardous materials, perishables, live plants/animals, and certain restricted items are not moved.
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Ask for guidance on safe disposal, donation options, or alternative transport methods for items we cannot carry.
Coverage and liability
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Coverage options are available and described at booking, ranging from basic protection to higher‑value coverage levels.
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Eligibility and limits depend on the selected option, item condition, and packing method; documentation helps ensure swift, fair resolutions.
Changes, delays, and force majeure
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If plans change, contact us promptly to adjust dates, inventory, or services; rescheduling may be subject to availability and fees.
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Events beyond reasonable control (severe weather, closures, emergencies) may impact timing; communication and safety remain priorities.
Cancellations
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Cancellations and refunds follow the policy shared at booking, which may vary by service type and notice period.
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Early notice helps us release resources to other customers and minimize any fees.
Claims and post-move support
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Note concerns on delivery paperwork and contact support within the stated timeframes to begin the review process.
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Provide photos, receipts, and a brief description; the team will guide next steps and keep you informed.
Communication and conduct
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Professional, courteous service is our standard; mutual respect and cooperative communication ensure the best outcome.
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A designated point of contact helps approvals and decisions happen quickly on move day.
Privacy and data
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Customer information is used to provide services, coordinate logistics, and support your experience; see our Privacy Policy for details.
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Preferences can be updated anytime by contacting support.
Updates to terms
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Policies may be refined periodically to improve clarity and safety; the most current version applies at the time of booking.
- Material changes are communicated through clear notices.
