Answers You Can Count On: Boss Movers TX Moving FAQ

We strive to provide reliable support to our clients, so Boss Movers TX is always ready to answer all your questions. Call us at +1 (888) 711-4778 for quick assistance.

Planning and booking

How do I schedule or reschedule?
Contact Customer Care for long-distance moves; advance notice is required. Local services can be scheduled online or by phone.
How far in advance should I book pick-up or delivery?
Advance notice is required. For local moves, schedule online; for long-distance, contact Customer Care.
When should I make my reservation?
Reserve as early as possible—your date can be held even if some details are still pending.
How much time should I reserve my move in advance?
Book at least one month ahead if you need specific dates and times.
How far in advance should I schedule my move?
Plan 1–2 weeks ahead in off‑peak months and 3–4 weeks ahead in peak season (April–September).
What are the best days of the week to move?
Weekdays—especially Tuesday or Wednesday—often mean better availability, smoother traffic, and potential savings.

Call us! Our customer support team is available at +1 (888) 711-4778.

Cost and payment

What is included in your prices?
Standard pricing includes movers, equipment, furniture protection, disassembly/reassembly, fuel (in most locations), and basic coverage.
How do you charge for local versus long-distance moves?
Local moves are billed by time and crew size; long-distance rates are typically based on shipment weight and distance.
Do you charge extra for stairs or elevators?
Local moves generally include normal access; long-distance moves may have accessorial charges for obstacles or special conditions.
What forms of payment do you accept?
Visa, MasterCard, Discover, cash, and cashier’s checks are accepted. A 3% surcharge may apply to long-distance moves paid by credit card.
Do I pay before or after unloading at delivery?
Full payment is required before delivery and unloading.
Should I tip the movers? How much?
Tipping is optional but appreciated; many customers choose 15–20% based on service quality.
If I cancel, do I get my money back?
Refunds depend on how far in advance you cancel. Please review the cancellation policy or call support.

Services and features

Do you help with packing?
Yes. We protect furniture and offer full or partial packing services, along with packing materials.
Do you disassemble and reassemble furniture?
Yes, this service is included without extra fees for standard items.
Will movers place furniture and boxes where I need them?
Yes. Crews place items in the rooms and positions you specify.
Do you handle antiques and artwork?
Yes. Specialized care and materials are available for high‑value art and antiques.
What is a commercial/office move?
Tailored solutions for offices, retail, and facilities, including planning, packing, and coordinated scheduling.

We will do all the work for you—you can be calm and happy.

Storage and packaging

Do you have mobile storage units?
Yes. We offer eco‑friendly, mobile wooden vaults.
How do you store my things?
Items are placed in wooden vaults or dedicated spaces based on size, type, and handling needs.
Do you offer commercial storage?
Yes. Warehouse solutions with inventory control can be tailored to your business.
Can you store items of all sizes?
Yes. Oversized items and furniture can be kept in our climate‑controlled facility.
Is your storage space secure?
Yes. Facilities feature robust security and long-standing safety practices.
Do you provide wardrobe boxes?
Yes. Wardrobe boxes are free for local moves and available for purchase for long-distance.
Can I order packing supplies from you?
Yes. Call with your list; delivery times and fees depend on distance from our warehouse.

All your belongings will be fully protected according to the coverage you select. Our experienced, careful movers take excellent care of your items.

Moving day and logistics

What time should I expect the movers to arrive?
Customer Service will call 48 hours before your move with a timeframe.
When will my container arrive?
You’ll receive an estimated service window via email or your online account the evening before.
What is a delivery window?
A delivery window is the date range when your shipment is expected, based on size and distance.
How many movers will there be?
Typical teams range from 2 to 8 members depending on your move’s scope.
How big are the trucks?
Local and long-distance moves commonly use 26‑foot biodiesel trucks; linehaul deliveries may utilize 18‑wheeler trailers.
Do I need to be home during my move?
Yes, or appoint a trusted adult representative with proper authorization.
What is the latest time the movers work?
Crews work until the job is complete unless building rules impose limits.
Will inclement weather affect my move?
Severe weather can affect timing; crews are trained for most conditions and will keep you updated.

Regardless of conditions, our professional team will do the job 100%.

Company and security

Are your movers background checked?
Yes. All crew members pass background checks and complete a minimum of 30 hours of training.
How many years of experience do you have?
Our team brings over 10 years of moving experience.
Are you a broker, or do you use subcontractors?
We are a professional moving company using our own trucks and employees.
Are your crews regular employees or day laborers?
Crews are dedicated employees—highly qualified, trained, and experienced—working exclusively for Boss Movers TX.
If something is damaged, is Boss Movers TX liable to replace it?
Liability depends on the coverage you select, from basic protection to Full Value Protection at additional cost.
Who do I contact after my move if I have questions?
Reach Customer Service using the contact methods listed in your move documents.

The company Boss Movers TX takes care of its customers with maximum support and first‑class work throughout your move. We value our reputation and your trust. Call us at +1 (888) 711-4778—our team will gladly advise you on any issue.